Return Policy

Returns are acceptable within 14 days of receipt and no product may be returned to Pot N Place without written consent.

• Unauthorized returns will not be eligible for credit.
• Returns must be in the original box with all the packaging material.
• In some cases, customers may be assessed the original shipping cost and are responsible for pre-paid return shipping.
• Custom planters and planters with drainage holes are non-refundable and non-exchangeable.
• Credit for returns is subject to inspection of the product and packaging material.
• Authorized returns may subject up to a 30% restocking fee, the remaining balance will be issued in the form of a merchandise credit.

Shipping

Ground/Parcel

Orders may qualify to ship by ground/parcel. We use FedEx Ground for delivery. A tracking or PRO number (another type of tracking number) will be sent to you when the order has been picked up from our warehouse so you may follow the delivery of your order. Please note, the tracking numbers may not be immediately available in the carrier’s system, please give 24 hours from our notification to begin tracking.

Freight

A freight shipment is anything too large or too heavy for a ground shipment. Freight shipments are always wrapped and strapped on a pallet. Pallets are loaded up onto a freight truck at our warehouse with a forklift. These types of shipments require a loading dock, forklift or another method of removing pallets from the truck at the delivery site.